Description

Company Overview

Join a leading force in the utilities sector, dedicated to delivering innovative high-speed broadband solutions across the UK. With a commitment to excellence and sustainable development, our client is leading the way in connecting homes and businesses to the future, one fibre at a time.

Role Overview

We are actively seeking a diligent and experienced Fibre Field Engineer to play a pivotal role in our regional, home-based team. This position focuses on the maintenance, incident response, and overall integrity of our fibre network, ensuring the highest standards of service and technical precision.

Responsibilities

• Conduct on-site support for network operational teams, ensuring seamless service continuity.
• Adhere to stringent safety standards, utilising provided personal protective equipment.
• Diagnose and resolve broadband, telephone, and TV service faults at customer premises.
• Serve as the first point of contact for network incidents within the designated region.
• Execute network maintenance tasks with adherence to established protocols.
• Complete necessary documentation with accuracy and timeliness for invoicing purposes.
• Provide technical guidance and support across various company departments and to clients.
• Engage in professional development opportunities, including training and mentoring junior team members.

Requirements

• Possession of a full UK Driver’s License and a CSCS Card.
• Demonstrated experience in FTTH networks and fibre splicing is essential.
• Proficiency in using OTDR testers and analyzing results.
• A strong foundation in team collaboration and a self-motivated work ethic.
• Desirable: Qualifications such as City & Guilds 3667-02, NRSWA certificate, and experience with GPON.

Rewards

• A competitive salary range of £32,000 - £42,000, reflective of experience and qualifications.
• On call allowance - average of £3,000 a year 
• Fault bonus (depending on quantity of faults fixed) - average £3000 but could reach as high as £10,800
• Over time: Before 20:00, normal rate After 20:00, time and a half Sunday and BH, double time.
• A company vehicle (van & fuel card) for business use.
• 25 days holiday allowance plus bank holidays, with an annual leave buying and selling scheme.
• Private healthcare, life insurance, and access to a health cash plan.
• Professional development support with training and e-learning courses.
• Flexible and hybrid working options to support work-life balance.
• Participation in incentive schemes and team social events.

This role offers the chance to contribute significantly to the expansion and success of a leading utilities provider. If you are passionate about technology, customer service, and have the drive to excel in a dynamic field-based role, we encourage you to apply.

Next Steps

Apply for this position by contacting us on the details provided or by uploading your CV here