Description

The Company

This position is within a large multi-utility infrastructure provider that specialises in providing multi-utility metering and data services as well as network construction and ownership of assets. 

The Role 

As a Credit Controller, you will be responsible for managing sales ledger balances for a portfolio of clients through the end to end recovery cycle in order to maximise cash collection whilst also minimising risk and aged debt. 

Responsibilities 

• Ensure cash collection is in line with customer contractual payment terms; 
• Proactively and positively engage with customers to minimise cash recovery time and exposure in overdue debt;
• Ensure recovery interventions are carried out at agreed times in recovery cycle utilising the company’s Credit Management System;
• Where appropriate, utilise Credit Reference Agencies to inform credit and recovery decisions;
• Build strong internal relationships to ensure efficient dispute resolution and leveraging other business expertise where necessary;
• Provide intelligence and customer insight as required to Operational and Commercial functions to facilitate appropriate decision making and maximising cash collection opportunities;
• Ensure receipts are identified and allocated accurately within agreed timescales;
• Provide monthly and ad-hoc reporting on various credit areas such as customer balances, cash flow forecasting and problematic or disputed balances;
• Propose customer balances for write off along with justification, demonstrating all recovery options have been exhausted;
• Manage insolvency cases, ensuring claims are completed and submitted accurately as well as in a timely manner to minimise exposure and maximise recovery opportunities;
• Engage with third party debt recovery experts where they have been appointed;
• Ensure relevant systems are maintained with a complete and accurate record of customer interactions, history and notes.

Requirements 

• 2 years experience within a B2B Credit Controller role or equivalent;
• Experience using Sage and a Credit Management System;
• Knowledge of Scottish & English debt recovery processes;
• Experience of utilising Credit Reference Agency data to manage risk;
• Strong communication skills;
• Ability to work within a team;
• Strong negotiation skills;
• Able to build trust between customers and within the company. 

Benefits

• £20,000-£25,000 salary; 
• Hybrid working;
• Bonus scheme;
• Pension scheme;

Next Steps

Apply for this position by contacting us on the details provided or by uploading your CV here