Description

The Company

Delivering specialist Tier 1 telecoms infrastructure services to the major network operators in the UK telecoms market by using their direct staff of over 300 people, and subcontractor resources.

The Role

To allocate work activity in line with client needs across a team of operatives/ sub contractors spread nationwide ensuring key SLAs are consistently met.

Liaise with the client to resolve queries in relation to the works being undertaken/ completed providing regular updates on progress as required.

Responsibilities 

• Liaise with third parties for specialist requirements (e.g. Traffic management, stores and materials, pest control, electricians)
• Submission of permits on internal systems in advance of works being completed, liaising with Highways Authorities as required to ensure works go ahead wherever possible, and managing through to completion
• Monitor photo evidence on internal systems and report findings/anomalies to operatives/sub-contractors for correction
• Manage orders through to completion on internal and client databases in real time ensuring data entry is accurate and complete.
• Manage interim reinstatements and Highways Authority defects to ensure all are within SLA and fines and associated costs are kept to a minimum
• Ensure DFEs are updated and correct prior to billing, including all additional costs for applications
• Input timesheet to correctly capture activity
• Receive and co-ordinate urgent/dangerous 2 hour works within the client SLA

Qualifications

• NRSWA/HAUC knowledge (desirable)
• Knowledge of permit schemes (desirable)

Next Steps

Apply for this position by contacting us on the details provided or by uploading your CV here